Most orders will ship in 2-3 business days.

Backordered titles will ship when available. If the backordered title does not become available within 90 days, that portion of your order will be cancelled and you will not be charged for that item.

Please note: Business days for processing orders are Monday – Friday, excluding holidays.

Our current shipping options, and their average shipping times are:

• UPS Ground – 7-10 business* days
• USPS Priority Mail Service – 2-9 business* days (does not include online tracking)

*Business days refer to the carrier’s regular operations schedule. For UPS this is Monday – Friday, excluding select holidays. For USPS Priority Mail Service this is Monday – Saturday, excluding federal holidays.

You will receive a shipping confirmation by email. If you have selected UPS Ground or expedited services your email will include your tracking number and a link to the shipper’s website. USPS Priority Mail services do not include online tracking for us at this time, however they are generally delivered within 2-9 postal days of shipment.

Items ordered directly from Penguin Random House may be returned to us under the following conditions:

• Items must be new, unopened and include all components
• Return shipments must include a copy of the original packing slip
• Return shipments must be sent by traceable means (such as USPS Priority Mail Service or UPS Ground Service) within 10 days of the shipment date on the packing slip

Returns that meet the above conditions should be sent to:

Returns Center

Penguin Random House LLC

1019 N State Rd 47

Crawfordsville IN 47933

Refunds will only be issued for new merchandise ordered directly from Penguin Random House and returned in original condition. Refunds will be issued for the value of the items ordered and any applicable sales taxes; original order shipping and handling and return freight charges will not be refunded.

We suggest you retain a copy of the tracking number for your return for reference. A refund will be issued to the card used on the order within 4-6 weeks of us receiving the returned item(s) provided they meet the conditions above.

No, you cannot place an order at our site for delivery outside of the United States.

Sales tax is calculated based on the shipping address, and reflects the policies for that tax jurisdiction. During checkout you will see estimated sales tax added to your order after you enter your shipping address. The sales tax shown in the cart may vary slightly compared to the final taxes charged, based on destination regulations.

You can find a list of distributors based in Canada here.

To cancel your order, you need to reach out to our Customer Service team. Please email your order number to consumerservices@penguinrandomhouse.com and request a cancellation. If you do not have your order number, please let us know the method of payment, title of the book, the name of the author, and your complete shipping address for the order.

Note: If an item is already in process or has been shipped, we may not be able to cancel your order.

Penguin Random House accepts payment for online orders by credit card only. We accept American Express, Discover, Mastercard and Visa.