All information on our website including product descriptions, marketing materials, testimonials and other items are for illustrative purposes only.  We make no promises, guarantees or warranties as to the accuracy of any information posted.  You understand and accept that the information listed on our website may change at any time and may contain inaccuracies or incomplete information despite our best efforts.

We try to ensure everything on our website is accurate and up to date. If an item has the wrong description, is unavailable, or is mispriced, we may not accept your order for such item but may contact you to give notice of any inconsistency of description or price and propose alternative purchase terms.

While we post links to third-party websites, we make no representations about the accuracy or reliability of the content of any other site.  Third-party links on our website do not constitute an endorsement.

We accept payment through all the major credit and debit cards accepted on Shopify.

All credit and debit card transactions are subject to validation checks and are authorized by the card issuer. If the issuer of your card refuses to authorize payment to us, we will not be liable for any delay and/or non-delivery of your order.

Payment must be made in US Dollars.

Destinations outside the UK may be subject to import duty. These are not included in our prices and are the responsibility of customers to pay on or after receipt of goods.

All products are subject to availability and any product may be withdrawn at any time.

Prices are subject to change without prior notification.

Any delivery date is an estimate only and we expressly disclaim that time is of the essence for any delivery.

Delivery will be made to the address supplied by you.
For security purposes, we do not deliver to P.O. Box numbers.
If delivery cannot be made to the address supplied by you, the goods will be returned to our distribution warehouse and any further delivery will incur additional delivery charges.

We do not offer partial fulfilment of orders. In the rare case that you order an item which is out of stock, we will offer you the option to wait until the whole order is in stock or to refund the full amount and the customer can re-order the items that are in stock.

Where appropriate, all items must be signed for by the customer upon delivery. If the order is not delivered, we require notification within 45 days from receipt of payment. We will use the track and trace service offered by our courier company. If the parcel is not recovered, we will either resend the items at no cost to you or offer you a refund.

It is your responsibility to check and sign for the correct number of packages as shown on the delivery or carrier consignment note. Any shortage must be notified to us within 2 working days of delivery.
If we are not notified of a shortage, other than as a result of part shipment, within 2 working days of delivery, then it shall be deemed that full delivery has taken place.

We are not responsible for any delay or failure in carrying out our duties under this Agreement if the delay or failure is caused by circumstances beyond our reasonable control. These circumstances include civil commotion, riots, disease outbreak, flood, drought, fire, fault of the postal service or the courier service, strikes, and machine breakdowns.
You must allow us reasonable time to carry out our duties in these circumstances.

All personally identifiable information that you provide to us will be kept confidential and only those personnel with a legitimate business purpose will have access to this information. Please see our privacy policy page for comprehensive details.

We do not knowingly collect, maintain or process personal information submitted by or on behalf of children under eighteen (18) year of age. Please notify us immediately of any such information you believe may have been provided to us by contacting sales@phonicbooks.com so that it may be properly deleted.

When submitting your personal details and payment information for products on this site, you are submitting them to our payment services provider Shopify Inc. who may store that information on servers outside the European Union. By submitting an order on this Website, you confirm that you are happy for your information to be transferred to servers outside the European Union and to the use of that information by Shopify Inc. solely to process your order. For more information on how Shopify Inc. will use your information, please see here.

We do not pass on any details to third parties for marketing purposes. If you elect to be added to our emailing list, we will email you occasionally with relevant information. At the foot of each email is an ‘unsubscribe’ button so you can elect to leave our mailing list at any time.
Your private financial data is not stored by us or shared with any third party company.

We will not store your financial details on our web server or local machines. When paying online, you will be redirected to a secure server and no financial data, logins or passwords are captured by us.

We disclaim any warranties, express or implied, including any and all implied warranties of merchantability and fitness for a particular purpose. we will not be responsible for any consequential, direct or indirect costs, damages or losses of any kind resulting from the use of any product purchased through this website. our maximum liability on any claim shall not exceed the price you paid for our goods.

We may occasionally offer promotional discount codes to registered members. These codes may only be applied to purchases made through the member account to which the discount code was offered.
We may occasionally offer promotional discount codes which can be applied to any, or to certain specified purchases made through the website. Only one promotional discount code can be applied to any one order.
Specific Terms and Conditions may apply to certain codes and these will be specified at the time of issue. Promotional discount codes are not available for use by distributors, bookstores or stockists.

Please see our delivery page for the latest delivery charges. All our deliveries are sent out using Royal Mail or by selected courier.

For information on returns, please refer to the shipping and returns page.

Phonic Books products are currently free of VAT unless otherwise stated. VAT on postage and delivery charges are quoted inclusive of VAT where necessary.

The United Nations Convention on Contracts for the International Sale of Goods is expressly disclaimed for all applicable transactions contemplated through this website. Our agreement with you shall be governed by and construed in accordance with the Laws of England and Wales. You agree for the resolution of any dispute involving our goods to the exclusive jurisdiction of the Courts of England and Wales or otherwise through the EU online dispute resolution service referenced below.

If we have made a contract with you by electronic means, you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is sales@phonicbooks.com.

Please refer to the terms and conditions on our UK website.